Account change

I requested FNB to change my account from Premier to Gold to allow for better cost management. this request (***) was done on the 24-Aug-2020 where the operator said that it would take 3 to 5 days to complete the request and a banker will get in touch with me to arrange the delivery of the card. on the 2-Sept-2020 Still no response. raised the ticket again (***) where the operator said the request was made to the wrong department and it will be sent to the correct department to make the changes. this would take 3 days as they have escalated it. on the 11-Sept-2020 (***) i raised anew ticket to find out what has happened with the first two tickets. the operator said the first two operators were wrong on there assesment of time and it would take 7 days. STILL NOT FIXED - 28-Sept-2020 Advise to FNB clients Choose Gold the service is great, save your money and DONT use Premier services!!!