LM
Len M

1 reviews | Active since Jul 2013

26 Jan 2016, 23:02

Account cancelled

I have a smart account with FNB for many. I was horrified this afternoon to learn that the account was cancelled. I was not given any notice prior to the cancellation. What irritates is that I have been receiving weekly SMS messages reminding me that I can purchase airtime at an FNB ATM using my card!<br> <br> I spoke to someone at FNB Call Centre this afternoon. The reason given for cancelling my debit card is that my account was inactive for 3 months! This is news to me! At least the bank could have had the decency to send a warning by email (they have my address), or phone (my numbers are the same for donkey's years).<br> <br> Do you call this service?

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jan 2016, 08:26
Official
Hello lenmawela,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 855792.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)