Account Cancelations Frustration

Was on the phone with one of your consultant (Jeffrey) yesterday from the credit card department. He told me he can't close my account because I owe some interest (R75) which by the way is not showing up on my online profile. Its payed up on my side. But now someone no two people on Friday told me the credit card department has no mandate to close off accounts, only the admin department can do that. But now Jeffrey said and still says the credit card can do that but Friday two from that department told me otherwise. I even went to a branch on Friday and was told to fill out a form and I did. My frustration comes from the fact why can't I just closed my account because its payed in full, why do I have to jump through hoops for something I should be able to do on my online profile. You can only cancel it online but not close it.

Now before you reply with your automated response, I hope you read what I just wrote. The only thing I want since from Friday is to close that god damn account. Between the admin or the credit card department I don't really care anymore I just want it closed.