Hellopeter
Share Your Experience
AC
Andre C

1 reviews | Active since May 2016

15 Aug 2018, 08:31

Account blocked WITHOUT being consulted / called !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Last night 14 August 2018 my wife filled her car and when we swiped my FNB cheque card it kept declining which seemed so strange as there are funds available and we used the card the night before. Tried withdrawing money and it again declined. Logged in which i could do and tried transferring / sending ewallet and it refused.

Called FNB and it was indicated that someone reported ***** on my account but not one person at FNB called me. My account was just blocked / frozen! How is this possible? Who gives FNB the right to block my account without consulting me first? Who gives FNB the right ???? How do you know the person who reported it is not holding a grudge or has nothing better to do?

I requested the persons details so i could contact them and resolve this. I have contacted every person I know so FNB must have it mixed up.

All the money I have is in that account so right now we are without everything! Can someone please unblock my account!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It is impossible for me to go to the bank as I am on a farm in the middle of nowhere! This is ridiculous! PLEASE unblock this!

0
Replies (6)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Aug 2018, 08:55
Official

Good Day Andre van Coller ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

AC
Andre C's update15 Aug 2018, 10:24
Reviewer Update
Good day I have had no feedback from FNB and I am still unable to transact on my account. i can log in but cannot transfer or anything! This is ridiculous!
AC
Andre C's update15 Aug 2018, 11:25
Reviewer Update
Can FNB please make contact with me as I need my money in my account! How can you put a hold on someone's account / block it and then just ignore the customer! I need my money in my account so that I can purchase what I need. I also need to live!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Can someone please fix this mess!
AC
Andre C's update15 Aug 2018, 12:23
Reviewer Update
Almost 4 hours and no feedback via any channels! Ridiculous! I need my money! I also have daily expenses! Can someone please resolve this!
AC
Andre C's update15 Aug 2018, 13:23
Reviewer Update
5 hours later and still waiting! no email, no sms, no call NOTHING! how can this be?!?!?!? how is it possible to put a hold on my account without any reason or consulting me first! surely that is not right!!!!!!!!!!!!!!!!!!!!!! PLEASE FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!
AC
Andre C's update16 Aug 2018, 09:43
Reviewer Update
WOW FNB an entire day later and NO ONE HAS CALLED OR EMAILED OF UNBLOCKED MY ACCOUNT! This is of utmost disgrace! How can you treat a paying customer this way??!!!!!!!!?????? I promise once this has been resolved I will close my account and move all my business to a different back. All my cars, credit card everything is with FNB but your service is disgusting!