Account blocked with warning

Yesterday i received a call from a *******. i was quick enough to pick it up, as a similar thing happed last year. last year i was on the call with the ******* and FNB at the same time and the money still went out of my account and FNB refused to assist. yesterday FNB decides to block my account without telling me. i have spent hours on the phone with fnb premier bankers trying to resolve this. with the 3rd way of covid in the air, ***** unit wants me to go FNB bank to open my account. Why must client suffer because of their service delivery. if some one needs to go to the bank, it should be the fnb staff that blocked me, what a useless ***** dept fnb has.