ACCOUNT BLOCKED MORE THAN 72HRS WITHOUT SAPS CASE NUMBER

My business account, which has been blocked since 2 November 2025 due to a false complaint lodged by a third party. The complainant is known to me.

The complaint in question is not related to ***** but rather a contractual or business disagreement between two private parties. Despite this, my account remains under restriction even though no SAPS case number has been provided, i have been to the Midrand SAPS to verify if their is a case opened or linked to me or rhe complainant and it was confirmed that no saps case has been open — only an affidavit. As per FNB policy and South African financial regulations, an affidavit alone does not justify continued account restriction beyond 72 hours without valid ******** documentation or a case number.

Furthermore, the complainant has denied lodging the complaint in direct communication with me and has even stated that her banker informed her the matter was a system glitch and that FNB may have provided me with incorrect information.

This situation has caused severe operational and reputational harm to my business. I have fully cooperated with all investigative requirements and provided supporting documentation confirming that this was a business agreement, not a *****ulent transaction.