Account Blocked and Not Assisted

Re: *** Hold. ***-***

Our Bank account was actually put on hold around 2 weeks ago for reasons that were explained.

The case was appointed to Mr Gumbi /Chelsea Jones

I then corresponded to Mr Gumbi from last week and he assured me he will respond within a few days to let me know once they finalize a review then we approached the long weekend till yesterday.

I tried to send an email to Mr Gumbi but received an auto response that the person assigned on my case is on leave and will return in 2 weeks from yesterday.

The case is now being overseen by Chelsea Jones

To make matters worse, I am not been assisted by anyone. No response and I'm left in the dark. After sending Chelsea Jones an emails she does not respond to the email but instead sends an email that we should not contact her but rather the call centre and whereas the call centre referees us back to her. Calls go unanswered and emails are not responded to.

We are running a business and we cannot trade using the business account as its frozen. For now we lost clients because we are out of business

I just need to know who is going to assist me with my account as the assigned detective is on leave while the account was frozen 2 weeks ago already.

Please assist