1 reviews | Active since Dec 2015
ACCOUNT BLOCKED !!!
Good day,<br> <br> I updated my FICA requirements for all my accounts on the 31 March 2016. I called in three days later to confirm if all is well and I was told all is in order.<br> <br> Today I open myself a new cheque account as my existing savings would not allow me to upgrade.<br> <br> I transfer funds activate this and now my account is blocked ????I called in to the Call centre and they tell me its blocked due to FICA OUTSTANDING on my profile?<br> <br> I cant get home as I cant load any points on my account to travel?<br> <br> I want immediate assistance with this regard.<br> <br> My account should not be blocked as I have already given through FICA docs.<br> This is such an inconvenience.I am so flippen upset!!!<br> <br>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 904722.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 904722.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)