PM
Pierre M

1 reviews | Active since Oct 2015

14 Oct 2015, 13:04

Account Blocked

I Moved my banking to Fnb.<br> <br> Not even 3 weeks later FNB blocked my account. And states that there is a problem with my proof of residence (at 16:00 in the after noon).The documents that i submitted to fica and at my nearest FNB branch (40km away from me.) <br> <br> I then phone FNB call center and the lady has a look at the documents they have and said every thing seems to be in order. That was 2 days ago. <br> <br> I call to follow up and have spoke to 2 other gentlemen but still no changes or feed back from fnb.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Oct 2015, 14:16
Official
Hello lpmalherbe,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Account fulfilment who will provide you with feedback.

The reference number is 785183.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)