Account Blocked

Good day,<br> My credit card has been block without any notice to me. The moment i tried to use my NEW card i recieved a sms notification my credit card is blocked. This is my first time with Fnb. When the courier delivered my card i had to give them a copy of my ID and proof of residence not older than 3 months. Which i did or i wouldnt have recieved my card. I also signed for my card and acknowledge that i have given bex courier copies of my home address. Then all was fine. i used my card and it was working fine. The next time i tried to use my card it was declined. I only recieved and sms saying txn declined due to outstanding KYC documents. I want to know where is the documents i have given the couriers. Secondly i have emailed on Friday 7 August 2015 my telkom proof of recidence and till today my card is blocked. I phoned the contact center to find out if they have recieved my KYC documents which i emailed 5 times. The consultant responded that Laura is working on my incident and i can contact her on *** and the phone is on voice mail. If this is the service i recieve from Fnb i rather close my account.