JH
Jan H
1 reviews | Active since Mar 2009
12 Jan 2016, 12:58
Account being Frozen
More than a month now we have been having a problem with a FNB. The account was opened and I have used the account but constantly get sms to say the account will be frozen. We have taken new proof of residences twice and Mrs Amelia Kapp, Manager of Barberton branch has been at our home and confirmed proof of residence personally. She said that that was the last resort and all will be sorted our now. Now today we yet again get a sms to say the account will be frozen due to proof of residence. WHAT FURTHER MUST WE DO????? Does FNB not want our business.
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FNB (First National Bank)'s replyOfficial
12 Jan 2016, 13:26Hello janhaywo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846877.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846877.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply12 Jan 2016, 13:26
Official
Hello janhaywo,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846877.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846877.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)