1 reviews | Active since Dec 2016
Account Activation Nightmare
<p>I have recently moved to FNB. What a waste of my time. I went into a branch to activate my account. I tried logging on online and the account has been deactivated. I called the contact centre and the lady said there is nothing she can do as whenever i use a new device to access my account, the account will automatically be deactivated. It's for "my protection" she said. Seemingly i will have to visit a branch every other day to activate my account as i have quite a lot of devices between my two phones and PC. I am thoroughly disappointed in FNB. Guess i will have to look for another bank.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
