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Oyama K

1 reviews | Active since Dec 2016

07 Apr 2017, 14:25

Account Activation Nightmare

<p>I have recently moved to FNB. What a waste of my time. I went into a branch to activate my account. I tried logging on online and the account has been deactivated. I called the contact centre and the lady said there is nothing she can do as whenever i use a new device to access my account, the account will automatically be deactivated. It's for "my protection" she said. Seemingly i will have to visit a branch every other day to activate my account as i have quite a lot of devices between my two phones and PC. I am thoroughly disappointed in FNB. Guess i will have to look for another bank.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Apr 2017, 10:24
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)