Account

I wnet to FNB Centurion branch 2023 Hendrik Verwoerd Dr on Saturday 10/02/2024. I opened an account (fusion) and I was told that everything is ok. It comes with an overdraft also which I asked to be reduced. I was told that I will get my card during this week which did not happened. I call the Fnb-Atm and I was told that I must downgrade my account as there were overdraft added and I don't qualify for a Fusion account. This is just unacceptable as now I must wait for a longer period to get a card to use. Is this the way FNB treats their new clients. Promise them something and then change their minds.