JM
Joann M
1 reviews | Active since May 2013
08 Mar 2016, 10:20
ACCOUNT
I received a sms and email saying my smart device has not been debited , i called in on the 7th march 2016 and the consultant confirmed the money is debited . This is unprofessional sending me emails and an sms regarding my account . Should i now check my credit status , if it reflects on my report as 1 month overdue i will report FNB to the ombus man
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Replies (1)
FNB (First National Bank)'s replyOfficial
08 Mar 2016, 11:20Hello jmatthys,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 884448.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 884448.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply08 Mar 2016, 11:20
Official
Hello jmatthys,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 884448.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 884448.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)