ACCORDING TO THEM NO FICA DOCS HOLD ON ACCOUNT

EVEN THOUGH OUR TRUST ACCOUNT BEEN WITH FNB SINCE BEGINNING CONTACTED TO ASK FOR ALL NECESSARY DOCS AGAIN FOR FICA REASONS WHICH WAS ALL SENT TO THEM IN TIME, THEY THEN ASKED FOR FORMS TO BE COMPLETED WHICH WAS NOT ATTACHED THE FIRST TIME WHICH WE COMPLETED AND SENT OFF, THEN THEY SENT A SMS STATING THERE WAS A HOLD PLACED ON THE ACCOUNT CAUSE NOT ALL DOCUMENTS WERE SENT WHEN I ASKED WHAT OTHER DOCUMENTS THEY NEEDED THEY ASKED FOR SAME DOCS THAT WERE ALREADY SENT TO THEM AND AFTER THIS WAS SENT TO THEM THE HOLD WAS STILL NOT LIFTED. PAYMENTS ARE NOW BEING RETURNED ON THAT ACCOUNT BECAUSE THEIR IS A HOLD ON THE ACCOUNT. THAT IS HOW FNB TREATS A CLIENTS THAT HAS BEEN WITH THEM FOR 25YEARS, MAYBE ITS TIME TO MOVE TO ANOTHER BANK.