DR
Daryan R
1 reviews | Active since Nov 2015
06 May 2019, 10:40
Accessing my eWallet
FNB ... After years are excellent service, I've spent an hour on the phone, used up all my airtime (and no-one called me back when the call disconnected), was sent from eWallet to Digital Banking and back, 3 times, and still my simple issue has not been resolved.
This is AFTER eventually figuring out that I cannot access an eWallet ATM PIN from a Telkom number. I lost R500 through an withdrawal at a Spar (where the transaction said it was declined, but the amount was still deducted from my account).
How difficult can it be to change the number of an eWallet account on your online profile?!
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
06 May 2019, 13:27Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply06 May 2019, 13:27
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***