Access to SLOW* Airport Lounges

I opened an FNB platinum Cheque account, activated end Jan 15, My 1st salary is due in the account on the 28 of Feb. the biggest reason I activated the account is because i believed that I had free access to slow lounge as, advertised on the FNB platinum account, there is no mention of T and C in the heading.I travel quite often for work, I have accessed the slow lounge this month a few times.<br> My account has been debited twice by R250. I contacted the call center, who put me through to another division, who then said they cant help me, I must log my query on FNB online. Which I did, I then went to my nearest branch, R500 at month end is allot of money, to a single mother, they then said someone will contact me. Firstly they have falsely advertised, and FNB. Staff seem incapable of making decisions, at the branch I was to, referred 2 different people, and then told someone will contact me, their slogan should be, why cant we help you.