Access to own account denied - Very poor service FNB

I have a Flexi Fixed account but can't access MY money online or via the app... When you call you are transferred to different departments and every single person for some or other reason can't assist you... Then they tell you to call *** directly - this number does not exist... Absolutely unacceptable service. As soon as I can actually get my hands on MY money, I will be transferring it to my Capitec account where service delivery is an actual thing!