Abyssmal service delivery.

I am a breadwinner and have several dependents who rely on my monthly deposits. I have used FNB Moneygram to this effect for many years. In 2016 my profile was altered and I could no longer do this remotely via online or cellphone banking. Despite numerous complaints and promises to the contrary, this was never resolved.

I have subsequently continued using Monegram through an ATM. However, since early December 2020 this has not been possible, and numerous attempts to reach the bank have proved unsuccessful. In January 2021 the ATM consumed my card while attempting once again to use Moneygram, forcing me to cancel and order a new one. Meanwhile, despite numerous increasingly frustrated emails to FNB and two hollow assurances they will look into the matter, nothing has been done. As at this time I have still been unable to make any transfers.

Absolutely shocking service, displaying zero regard for customers and their families. This "financial institution" really needs to clean up its act. Abyssmal service delivery is NOT a badge of honour.