Abysmal service received from FNB Voorbaai

Good day

On Tuesday the 26th of January I visited FNB at the Mosselbay Branch in Voorbaai. I was confronted at the entrance to sanitize before entering the branch.

The lady asked me what my business was, and I explained that I am a FNB customer and I have money that I would like to deposit with FNB at a favorable interest rate and that I would also like to secure a bank guarantee for a property I am in the process of purchasing. I asked to see a senior consultant to assist me with these matters.

I was then told at the entrance that I would have to secure my own guarantee by contacting the Home Loans department. She said if i wait at the door, she would find the number for me. She then also asked me which kind of account I would need? She could then tell me what the interest rates are. All of this happened at the entrance to the Bank!

At that point I had R3,600,000 - 00 which I wanted to be paid into a FNB account. I asked the lady that surely I should be allowed into the bank to see someone that could assist me?

She told me to wait at the door. She returned shortly and escorted me to a teller, who then asked me what type of account I would like to open to enable her to quote interest rates!

At that point I realized that FNB was not going to assist me, even though I have been a customer for more than 30 years.

The service from FNB is appalling and shocking to say the least.

JM Venter