Abysmal Service: FNB Home Loans

I'm extremely disappointed with the service I've received from FNB Home Finance regarding a debit order change. Despite numerous emails and requests, the issue remains unresolved after several weeks.

The communication from FNB has been inconsistent, unclear, and sometimes contradictory. I've been asked to provide the same information multiple times, including my identification number, which I've already provided. It's concerning that they seem to have no record of our previous interactions, despite a full email trail.

The process has been slow, and I've been given different explanations for the delay in changing the debit order date.

Despite my requests for a phone call to resolve the matter, I've been ignored. The delays, inconsistencies, and lack of communication have been frustrating and unprofessional. I started this process at the beginning of February, and it's still not resolved.