AO
Aaliyah O
1 reviews | Active since Sept 2015
21 Oct 2024, 13:33
Abysmal service and zero help
I recently needed my bank statements to take out a new contract, imagine my shock when I see that someone has changed my address on my banking statements. I didn't request the change and I don't know the address at all. When I phoned FNB no one could assist me with this issue and I was just being transferred from department to department. This is literally ***** and I couldn't find anyone who could give me answers on how this happened. Will be moving my account to a new bank. Absolutely dismal service and if I could give them zero I would.
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Aaliyah O's updateReviewer Update
23 Oct 2024, 19:00FNB emailed me to ask when would be a convenient time to call me, I responded with 12pm today. They then proceedes to call me at 11am and 1pm. I answered the call at 1pm but they put the phone down in my ear. I am so highly annoyed that tomorrow I will be moving my account to a new bank. This is absolutely appalling service and I am extremely upset.
AO
Aaliyah O's update23 Oct 2024, 19:00
Reviewer Update
FNB emailed me to ask when would be a convenient time to call me, I responded with 12pm today. They then proceedes to call me at 11am and 1pm. I answered the call at 1pm but they put the phone down in my ear. I am so highly annoyed that tomorrow I will be moving my account to a new bank. This is absolutely appalling service and I am extremely upset.