ABUSED, ABUSED, ABUSED!!!!!!!!!!!!!

I never thought one could go through such Emotional, Mental and Financial ABUSE from what i thought was a reputable Financial Institution. I took out a funeral plan and i paid religiously every month however when i had to claim in March i was investigated like a ********* and it was decided i could only be paid 30% of the sum assured, however when i took out the policy no one investigated me let alone probe me regarding my relationship with the dependents on the policy. You did a great a job in helping me fail to provide the type of funeral i promised to a woman i regarded as my mother since i lost my biological mother at a tender age of 14. To add salt to the wound you still make it point that you remind me of how i failed to provide a dignified funeral for my loved one by sending me two contracts with her as one of my dependents and deducting her premium every month without fail to date. I call FNB every month for the same thing, My "Mom" is no more remove her from the policy. How do you insure someone who is deceased? I am APPALLED!!! One promise after another NONE delivered, people you have no Sympathy or Empathy its all bout generating and saving money for the bank. Since your call centre agents failed to honor their promises , my expectation is that you are going to review my claim. Call me with a way forward, I am not a robot so i am not prepared to repeat myself since all your calls are recorded retrieve them. I expect feedback in the next 24 hours, failure to do so i might as well go to the Ombudsman. You have ABUSED me its enough.