Abuse at bank

A few days ago I received a call from a courier company saying they were phoning in behalf of FNB to deliver a card. I knew I had no cards due so I cancelled the delivery. I checked my profile and found some one had opened an account in my name without me knowing. I then contacted the premier suite who could not close the account I booked an appointment at the Florida Rd branch to get the account closed I arrived at the branch at 12 where the manager told me I could only come any time after 1. I told him I have booked a branch visit and my lunch was at 12. I was given a ticket and told to sit and wait Eventually I got to see a consultant. I explained I wanted the account that was opened without me knowing to be closed. She was typing away when I asked what she was doing I was ignored Without a word she left her desk and left me standing waiting. After a while a assumed she was done and left. When I returned to work I checked my profile to see the account was still open but she had cancelled my active account which I use every day I returned back to the branch to ask her what she had done I was told I was an idiot and stupid and uneducated. The manager then told me the only way to fix the problem was to order a temp card and another card at a cost of R110 and R140. I had no choice but to order the cards to be able to use the account. The consultant continued typing away and then refused to give me the temp card. I was told by her to get out the bank and never come back again. As I lent over the desk to get my card the manager raises his hand to hit me He pushed me away against the desk and threw the card at me and pushed me out the door. Once I got back to work I logged a complaint and to this day have not heard a word from FNB