ABUSE AND HORRIBLE SERVICE FNB BRANCH

DRAMA CONTINUES AT FNB MOUNT AYLIFF BRANCH

It is unbelievable that my 65 year old mom is still made to run around not being assisted in Mount Ayliff branch, yesterday she was told to go to an internet café to print a proof of payment/letter from Bloemfontein and when she came in with my younger brother this morning with the proof of payment as requested she was told a different story from the yesterday one that she must come back again with different supporting documents (proof of residence, company certificate and all the members of the company with their id’s must come which I don’t I understand what are the documents are for as the account was active last September and she does not want to open a new or different account but to activate the current account simple. I don’t know why don’t you just tell her you don’t want her business with FNB, closed the account and she can freely go to another bank. I am really disappoint as she spend fuel money doing up and down not being assisted. I wonder what happens to other uneducated client's and how are they being abused in this branch with no consequences. CAN SOMEONE SORT THIS OUT TODAY- or just closed the account