Absurd Bank Charges on a cheque account

Item: FNB (First National Bank)
Rating: 1
Author: Basetsana M

Since 2015 i have not used a cheque account i had with FNB. I once went to FNB The Glen to request that the account be closed since i no longer wanted to bank with FNB.

Today when i called the call centre to enquire about my Housing finance I have with FNB i was shocked to learn that the cheque account has a balance due by me of over R6000.

I have been trying to call ********** to enquire but this line requires that I key in my card number which I no longer have because I no loger bank with FNB.

For bank charges to come to R6000 its really shocking. What measures does FNB have to notify us of such charges and how are we assisted to avoid such unneccesary cost since i was not aware of this. I do not accept liability of the bank charges.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

22 Feb 2019, 12:25

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NFwas issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply22 Feb 2019, 12:25

Official