SR
Shrian R
1 reviews | Active since Aug 2009
28 Mar 2019, 21:23
Absurd annual insurance premium increase
I'm not sure if FNB is making a habit of hiring inept staff, but this is the second year running where I have been presented with a ridiculous increase of R400 (last year was R500). Last year I was contacted by the staff member responsible (after many escalations) only to find out that it was a mistake. This year, after not having made a single claim, I am greeted with a laughable R400 increase. Please FNB, get your act together or I will take my business elsewhere.
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Replies (1)
FNB (First National Bank)'s replyOfficial
29 Mar 2019, 08:54 Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply29 Mar 2019, 08:54
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)