1 reviews | Active since May 2016

06 Sept 2016, 09:16

Absolutly useless! even telkom is better.

<p>after ordering a fnb connect sim card and asking to have my number ported, i have had nothing but frustrations with these bunch of clowns! even telkom gives better service than these buch of muppets. if you manage to actually get hold of someone on the phone ( which only seems to happen every 30th call i make!) you get told that your problem will be sorted, but allas it will never be, because they do not know what they are doing! ive tried 3 times to manage my package online as advertised, but you never recieve the OTP to complete the process ( nice one guys! well ****** done!) and after 3 requests to port my number ( one when i initially signed up, 1 when i tried online and once in person over the phone!) i am strill not ported, and i am now payimng for 2 calling plans with 2 providers ( and to think i actually wanted to take a phone with fnb connect also) PLS for the love of everything holy, just cancell my request and my package with yourselves, id rather just stay with my current provider.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Sept 2016, 10:16
Official

Good Day Mr Hendrikse,

Please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint ********** .

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)