Absolutly poor service to Premier clients

This is not how a person whats to start a walk with a bank !

I have changed banks on the switch promotion on a PREMIER ACCOUNT , this is month 2/3 I have never received such ABSOLUTELY terrible service and turn around times.

I have even tried their nav ->car department where you get your license disk from them where you also pay for a courier to deliver it to your door ! and this is promised to happen in 14 days max (I paid the R703 immediately - SO THEY GOT PAID)

WELL TODAY IS IS DAY 27 AND STILL NOTHING- 4 COMPLAINTS LOGGED - 0 FEEDBACK - 2 CALLS MADE BY ME AND 0 FEEDBACK FROM FNB- AND I WAS TOLD TO CALL BACK THIS MORNING AND NO ANSWER OF SAID NUMBERS???

I work with my Car And travel a lot due to this useless and unprofessional service my disk is behind!! and I need to borrow another car as I travel thru roadblocks daily .

NOW what ?????I already paid or must I get another external supplier to do this and pay again????

To Add to this they have also not honored their side of switching agreement????