Absolutely ZERO private banking assistance!!!

Don't think there are quite enough characters for this one one so I will try sum it up.

End of March 2020 I filed for retrenchment with my banker. I reached out to Sibongile Mbiza and Relè Mohale for assistance with regards to the matter, Told to apply for Covid Relief instead of utilizing my life policies to cover retrenchment. R55k + in debt due to covid relief. Requested all unnecessary debit orders to be stopped due to not being able to contact service providers to stop them from there, this was not done and plenty penalties were recieved. Complained, was road by Relè that the bounced debit charges were reversed which I later on found to also be untrue. Still have not heard anything from "my bankers" as yet. August 2020 I requested an A.O.D to make sure no unnecessary accounts go in arrears and go to any debt collectors... this I am still waiting for while the life department itself have told me my claims have been approved I must just await payment.... still no payment.

Alas my accounts have been handed over and when trying to get to the bottom of this I spoke to a really lekker human Brandon who advised me as to what to do.

I have been trying to do so and was told I need to speak to a Mr Ferguson from cheque account collections to sort out what is happening on my account. I was told within 15 mins that he will get back to me, if not him then Rachel. (Apologies on spelling of names), this was Thursday 1st of April 2021.... please bare in mind my "private bankers" have still not contacted me. I have incurred so much debt due to "my bankers" doing sweet nothing to assist me.

Been with FNB more than half my life and I'm starting to regret it whole heartedly!!

Victor Wallace assigned these ladies to assist me and truly I have not been assisted at all regarding this lockdown. I am worse off for listening to their advice!!!