Absolutely USELESS,WORTHLESS Call Center.

Despite having paid my full closing statement balance,IN FULL & BEFORE the due date,FNB has charged me Interest! As far as I am aware,none of my transactions are interest bearing. The amount is so small,it's costing me more in call charges,getting to the bottom of this matter,but it's the principal of the matter. I've just WASTED more than 45 min. & who knows how much money on their pathetic call center. Despite the call having been cut off at least once,& repeatedly being put on hold by 2 agents,for more than 10 & 15 min. respectively (just how the hell long was I supposed to have waited???) YOUR CALL CENTER IS SO COMPLETELY & UTTERLY PATHETIC & USELESS. If your agents are not capable of resolving a customer's query in a reasonable & TIMELY manner,without having to put said customer on hold indefinitely,all the while running him a hefty phone bill on your expensive,miserable 087 phone number,then why even bother having a call center??? As far as I am concerned,FNB owes me for every cent of mine wasted by your call center agents,on these expensive phone calls,& I still have NOTHING to show for it. QUERY REMAINS UNRESOLVED! The second reason for my having to call FNB,was to arrange for my new Credit Card,as mine is about to expire,but we never even got to that point,because I was too busy WASTING MY MONEY & time repeatedly being put on hold! I am this far from calling it quits with FNB once & for all, it's just not worth it! If it's not one thing,then it's something else. No more smooth sailing like before.