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Dobek P

1 reviews | Active since Jul 2011

03 Apr 2024, 09:59

Absolutely useless "service" from FNB.

I wasted over an hour interacting online with FNB customer "service" without resolving the matter of a damaged debit card cancellation and applying for a new card. The online system is illogical. It forces the user into choices not reflecting the reality of the matter. The customer "service" staff appear to be lacking knowledge of the actual online system and provide very unhelpful advice, including incorrect advice which subsequently turns out to be untrue. It is impossible to call FNB as they no longer handle customer calls and force everyone to either use the FNB app or the internet / online platform. However, FNB does not go into the trouble of ensuring that the online platform is actually useful and logically designed. I.e, does not really care about its cutomers?

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Dobek P's update04 Apr 2024, 12:46
Reviewer Update
More nonsense from the FNB. The "customer care" unit responded with the same nonsense as earlier. It is obvious the agents (or whoever handles these queries and complaints at FNB) do not actually read and understand the issue. I called FNB on the number provided and it turned out that because I choose not to use the FNB banking app, I am being treated as a second-class customer. To underscore this, the agent I spoke to on the phone terminated the call as there was "nothing she could do for me". This is very reassuring, knowing that your bank service provider does not appreciate your business.