Absolutely Useless- Pathetic service

<p>let me start by saying that i am a premier banker(whatever that means). i opened a youth account for my kid wherein i deposited cash. i now want to start a tax free investment for him but i cannot transfer the funds. when i called fnb in April, they mentioned that it was due to kyc docs outstanding. ive sent the outstanding docs to 3 different email addresses and no one ever acknowledges anything. when they do reply, they ask for the same docs that ive already sent. i even sent an email to ********** and still have not heard back. so far, ive interacted with the kyc department, the premier banking suite and ikc..no one has been able to resolve this issue, please can someone tell me what is up!!im extremely frustrated and really want to change banks. i usually sort out my own issues but this time you guys have locked my sons account</p>