Absolutely Useless from Management to Staff!

I was assured by Sugan Govender that I will receive a call within the next 48 hours to advise me that my ebucks have been adjusted. I logged the complaint on the 18/08/2015. Up until today no one contacted me. I received an email from Sugan advising me that my problem will be resolved and I responded to the very same email days later asking for feedback but no response! I went onto the ebucks website today and saw my points is not adjusted and this is the second month that I am going to be ****** off my points. I called the call centre today and spoke to Rose and I asked her if she can call be back because I was stepping out of my home and prefferred for her to call me on my cellphone. She said she will call me back and still no callback, if she could not call me back then I would have continued to speak to her but she ****. THIS IS THE WORST SERVICE I RECEIVED FROM THE EBUCKS CALL CENTRE AND I AM GOING INTO FNB ON SATURDAY TO CANCEL MY FNB ACCOUNT AS I AM GOING TO BE DOING A SWITCH OVER TO STANDARD BANK. THIS IS ABSOLUTE NONSCENSE A BANK I USE TO TRUST AND BEEN WITH FOR MANY YEARS HAVE *********** STAFF AND MANAGEMENT. I WANT A CALL FROM A SENIOR MANAGER NOT FROM SUGAN!!!!