Absolutely useless and unprofessional Credit Card agents

I have been making a payment to an International broker for about 2 years. Randomly about two months ago, the payment fails to go through.I call and speak to an agent who says the broker was flagged as being possibly **********, and they wanted me to confirm it was actually a transaction I approved. This was all Expected out of thin air since no one called me to tell me a transaction had been locked. Not even an email, which they have the address to since they send me statements every month.I call them today at around 4:45pm,16/08/2018, call reference Rh ********** 69948. I speak to a Charmaine at first, and she says everything is fine from FNB and the problem is with the broker. As I am online in a chat with the broker, the broker confirms that the issue is with the bank. I ask to speak to a Manager, and she then after her own sweet time, transfers me to ANOTHER AGENT, who tells me the exact same story. 10 minutes later, we get to the same conclusion after having to repeat myself to him as well!

I then proceed to double check with the broker who confirms exactly where the issue is, and as I try to communicate this to the agent at FNB, I am now put on hold for another 10 minutes. THESE CALLS DO NOT PAY FOR THEMSELVES! After this wait, a THIRD AGENT named Gift then concludes that the matter has been sorted out. FNB was in fact responsible and they had in fact CONTINUED TO BLOCK THE TRANSACTION, even after I WENT TO THE BANK AND CONFIRMED I APPROVE IT! On top of that, I spoke to another agent previously who CONFIDENTLY confirmed that all was now in working order. I dont care for a response, but firstly, dont put people on hold for years. You DONT pay for our calls, and secondly, dont waste our time. When a person asks for someone superior it is because we have concluded that speaking to the agents is in fact a waste of time and will result in the same conclusion. This call could have been much faster had a person with the appropriate amount of knowledge actually just taken over from Charmaine.