absolutely USELESS

I really don't know what the hell is going on with and at FNB in the first place they DON"T read a request/mail/query at all, I have been mailing since April to get a covid cash relief canceled it has been 2 months and still no one in that whole place who's job it is to answer these questions knows what the hell is going on, surely you would think that a big company like FNB will keep track, I have sent numerous mails requesting to stop the covid relief, then one week I will get a mail that states ok it is removed and the next day I will receive a mail that I need to pay a settlement amount (I don't know on what because I keep on paying what I must and more then I forward the mail that it has been canceled to the one that says there is a settlement that must be done, then a week later I get a mail back that says it has been canceled then the next day again that there is a settlement outstanding and so it is going on and I am so fed up with you I will NOT pay the covid relief no one gets back to me regarding all my complaints logged it is the one closed door to the next one I can't wait to move my business to another bank......