Absolutely Useless

Useless, pathetic service from the Card Division. All want is for new cards to be issued against my existing account. I made application on 2 January 2019 and I'm STILL waiting. I'm sick and tired of making endless phone calls and listening to musak until I'm cut off. I've submitted FICA documents TWICE. No one contacts me - the only way I knew I had to submit FICA documents was because I phoned in. After yet another hour on the phone today, I'm told that my profile has still not been updated. I'm done. Going to another bank.