Absolutely Useless!!!

I sent this exact email to ********** yet have had no response whatsoever.. I also keep being put on hold when I phone through and no one bothers to answer!!!

Hi Melinda,

My wife purchased me a Dell Inspiron for business use through FNB Smart Devices... over the last 6 months it had become unbearably slow, then yesterday morning I switched it on and can hear it is on however the screen does not switch on at all! Out of desperation I took it to a computer expert today who has informed me that the motherboard is faulty! I am aware that there is a 2 year repair warranty on the device.. please may you attend to this ASAP as I need this for business and do not have a back up computer.. I have attached the details which she sent me and am also cc’ing her in this mail as the fnb account is in her name. Her name is Samantha Moore and number is 076&:&;@(&

Please make contact with her should you require any information as she has tried to contact your call centre the whole day today yet keeps being put on hold

I trust you will treat this with a matter of urgency

Kind Regards,

Joni Pires 082&:$:!:$.

Absolutely terrible service considering I need my laptop functioning for business!!!!