Absolutely the most frustrating experience of my life ever.....

Every time I deal with FNB connect it becomes very stressful that I cant move forward they taking me back to the experience of loosing my husband. I have been trying more than three months for the to deactivate or cancel the sim card from my husband phone which has been paid ups long time the only he was using their sim card. I have forwarded all the documents they requested I even went to court to get a letter of Executor which is signed by the the commissioner of oath and stamped also sent General Power of Attorney which my husband signed. My husband past on in November 2021 and I have been using the same phone why was not blocked immediate I reported in November and waited for February to do all this and I have purchasing airtime from FNB all this time no notification saying I must not use this phone. Why were they allowing and taking my money for airtime all this long which is unfair to me as their loyal client all this years. When I think of looking at their slogan "how can we help you" I became angry and mad even no response on my previous review on hello Peter. Today I was told this matter is sensitive as if I don't know, while they treat me in this pathetic manner while mourning my husband. What I want to know how much we owe them for the sim card so my children can be able to use the phone for their school work.