Absolutely terribly dispute resolution

While going through my January bank statement I noticed I had been charged R31.50 for an FNB ATM withdrawal. I contacted FNB's call center on the 27 Feb 2015 ref number(Rh***) and was put through to Lanvin who after a range of question realized that something was the matter, and informed me that she had escalated the problem to the correct department and would advise me once she had feedback. <br> <br> After two weeks of silence, I called in to find out what was happening. My call lasted close to an hour, as I was transferred and put on hold multiple times and eventually I was put back to Lanvin. Who informed me that she had not heard back from the relevant department , but promised to contact me with feedback later that day (11 March 2015) or phone me first thing the following morning. <br> <br> Needless to say, I still have not heard back from Lanvin or any other FNB employee and frankly I am seriously considering moving banks as it seems every time I use a FNB ATM I severely overcharged and never receive feedback as to why this occurs no matter how many calls I make.Guess I am a true Steve for believing FNB really offered good service...