Absolutely terrible service from FNB home loans

<p>I began the process of applying for additional funds on my home loan back in January and I am still waiting. There has been no feedback from FNB on the status of the application, except when I have emailed to ask. I was then told that they would follow up with the attorney. I waited another 2 weeks after that and once again, received nothing until I mailed again to follow up on what was happening. Four days after that, I finally got a reply to say that the lawyer would contact me. She didn't contact me, so I had to email FNB again and eventually get her number.</p> <p> </p> <p>I contacted the lawyer, who passed me on to the managing agent of the property, who passed me on to the insurance brokers, who passed me back to the lawyer, because no one seems to know what is going on!!! Since signing the papers, it seems like the only way I get to find out anything, is by doing the work myself. What do I have to do to get FNB to sort this out???</p>