Absolutely terrible service

I opened a Savings account at the FNB Table Bay Branch in December. When I went to deposit cash into the account I saw a Aspire account linked to my card and presumed that was the savings account. I deposited R1900. That evening I figured that it was not reflecting in my app on my savings account. I went into the Table Bay Branch and the consultant advised me that for some reason there is problem at the atm linking wrong accounts. I called the customer care from there and was given reference ***2 and advised that the money will be transferred to my cheque account. Since 10 January 2022 I have been speaking on secure chat on the app and called the call centres to no avail. Now I am told that my credit card was handed over on 21 January 2022. I have been calling collections, legal and sending emails to no avail. Consultants tell me someone is going to call me and nobody does. Got another reference CAS ***R1Z3R0 last week as well. I never had a aspire credit card issued to me. Never app**** for one. Never used it so how am I handed over. Need someone to fix this and give me my money back. This may potentially be a ***** case from internally at FNB card given to someone else which is in my name