Absolutely Terrible Service

When making an online purchase, FNB blocked my credit card due to suspected credit *****, without verifying it with me. I tried to make the purchase with another FNB card, with te same result.

I contacted the call centre about 10 times at various times during day (and night), waiting about an hour in total, and could not get through to a consultant even ONCE.

Throughout the day I was also in contact with the credit card ***** department via email. I asked them 3 times to give me a call to resolve this matter, but not receive a call (even though they rep**** to my email).

I am an FNB Private Clients client, have been a loyal customer for a decade, and pay a lot in banking fees. This is one of my worst experiences with FNB, the lack of service or willingness to help is absolutely unacceptable.

Please only contact me via email, as my phone will be off tomorrow.