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Celeste C
1 reviews | Active since Sept 2013
07 Dec 2020, 17:57
Absolutely terrible customer service
I have submitted numerous requests for more than a month regarding assistance in terms of payment arrangements on the credit card & revolving loan I have, FNB have made no attempt to respond to ANY of my email regarding a way forward. I also indicated that they contact me telephonically between certain hours and to this date, I have yet to receive a call.
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Celeste C's updateReviewer Update
07 Dec 2020, 17:59In addition to the previous item, a claim was submitted regarding the overdraft facility. All required documentation was submitted and once again I am yet to receive ANY communication from FNB regarding this. They are quick to deduct account fees (for poor service) but are not willing to assist their customers when queries are submitted.
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Celeste C's update07 Dec 2020, 17:59
Reviewer Update
In addition to the previous item, a claim was submitted regarding the overdraft facility. All required documentation was submitted and once again I am yet to receive ANY communication from FNB regarding this. They are quick to deduct account fees (for poor service) but are not willing to assist their customers when queries are submitted.