ABSOLUTELY SHOCKING SERVICE FROM TOP-RANKED BANK

How did FNB end up as the top ranked bank in SA for quality of customer services and trust? This is a joke. As a client of FNB for many years their customer service is absolutely non-existent. I have a credit card with FNB and have been paying a policy called customer top up protection for many years with their FNB Life Claims division. This policy entitles me to claim if I am to lose my income. Well I have lost my income and am now trying to claim from this policy. FNB made sure they deduct my premiums monthly but now that I have submitted a claim against this policy I am being ignored. How on earth can a claim be processed for over a year? I have submitted this claim in June 2022 with FNB Life and it is still outstanding. If FNB is not prepared to honor this policy then ensure that all premiums I have paid all these years are reimbursed to me so I can pay my credit card debt. I urge all those who are with FNB to think twice before taking out a policy on your credit card in the hopes that it will assist when you cannot pay your credit card debt. As for those who already have this policy I urge you to read my review. Absolutely shocking that a claim can be outstanding for over a year. I have never experienced anything like this from a bank that is ranked as top for customer service.