Absolutely shocking customer service!

I opened an account with FNB over the phone roughly 2 months ago. On receipt of my gold card via a courier I provided t he courier with my FICA documents as instructed. Subsequent to that, I received an sms stating that my FICA documents were outstanding. When calling the call centre, I confirmed that my account has been registered with FICA. A week later, I received an SMS stating that my documents are outstanding again. This time I was told by the consultant that my documents were outstanding. I requested for follow up with the courier, which to date I have still not received. My account has now been frozen due to FNB's fault. My personal documents given to the courier are now missing, while I have received no follow up. I have emailed new FICA documents two days ago, and after calling 3 times still no follow up. My salary will be paid into what is now a frozen account due to the absolutely terrible service and follow up by numerous FNB employees. <br> I have been told numerous times that I will receive follow up calls which were not done. After following up twice in one day, the call centre number is now engaged.