Absolutely shocking

Hi,

I please need urgent assistance. I have made 9 calls to FNb today, being transfered from department to department, also having requested twice that a senior manager call me back three hours ago, with not one call from one of the two.

As a client of 11 years, i have never experienced what ive been dealing with today. On Saturday i made a transfer telephonically with Premier Banking for R ********** .00. This payment was made from my FNB to a Standard bank account. My online banking and app show that this payment is blocked/ witheld but no one can tell me where it is. Private banking, ***** department, speci cases department....no one can answer me.

The funds left my account but also now "returned" but hasnt been returned to my account. I clearly told FNB how important amd urgent this is. At 5pm today i loose my biggest Client to to non payment and my bank cannot answer or assist me.

Not only am i losing my Client, but this is costing me extra days to stay in city and oay accomodatio , R300 worth of calls, petrol up and down between branches.

If Fnb doesnt assist me today i will tame legal action and that is not a threat but the truth.

I await your urgent response.