Absolutely rude and disrespectful service from home loans

<p>I was just on the phone with FNB home loans to find out what my settlement was and I was transferred to three different departments after waiting on the line for over 10 minutes. The lady in home loans was going to transfer me to yet another department and when I told her that I have just spent over 10 minutes on the line and being passed from one department to another she just put the phone down on me. Is this how FNB is now starting to manage their customers??? When a question is asked the consultant just puts the phone down because the chances of getting put back to them when you next phone in slim?</p> <p>This is absolutely rude and extremely unprofessional!!!!!!!!!!!</p>