Absolutely ridiculously pathetic after sales service

I was told that the app and online banking is super user friendly....I was promised remarkable service and reduced rates. What a load of BS!!! I was never informed that it takes 7 days for my app to register,that I have to go back and forth to have my card registered, online banking registered and then to top it all-incontact has to be registered as well. I have been messaging on this so called super private messaging service and received no assistance. I phoned four times and my call has been transferred every time and guess what? My calls have been dropped one after the other!!! Why on earth did I move my account over? This is ridiculous!! What else should I do to be able to do any transactions on my app or online???