ABSOLUTELY RIDICULOUS AND PATHETIC SERVICE

So after my initial complaint made on the 11th of April, I still have not been refunded. After I waited 7 working days since the 1st of April, I made another complaint and was advised to wait another 48hours. I spoke to a gentleman today who advised that the consultants I have spoken to are doing their job, however, they do not know the reason for the delay regarding the refund...so how is anyone doing their job?

FNB is unable to tell me what the reason for the delay... they just don't know... how convenient...

HOW LONG CAN IT TAKE TO DO A REFUND??